OPERATIONS PLATFORM
Dashboard
ALERTS
Upcoming visits and events
NEXT 15 DAYS
Upcoming maintenance + FPC tasks
Area Managers and above can move urgent items higher on this list.
DAILY OPS
Cleaning + temp logs
0 completed
0 remaining
Task lists and temp log requirements.
MAINTENANCE
Work orders
0 completed
0 in progress
Completed vs open/in-progress maintenance tasks.
FPC
Repair items
0 completed
0 open / in progress
Completed vs open FPC repair items.
PROGRESS DETAIL
Location progress
TRAINING CENTER
Food Safety Practice
This independent study tool uses original questions based primarily on the FDA Food Code. It is not affiliated with or endorsed by ServSafe or the National Restaurant Association, and it does not contain actual exam questions. State and local rules may differ.
Reference basis: 2022 FDA Food Code. Review the bank whenever applicable state or local rules change.
MAINTENANCE
Maintenance task app
Built from the maintenance tracking spreadsheet: work orders, equipment, PM schedule, vendors, locations, and dashboard lists.
Create work order
If the equipment is not listed, add it below first, then create the work order.
Import maintenance workbook
Upload one Excel workbook with tabs named Locations, Equipment, PM Tasks, Vendors, and Lists. Only tabs included in the workbook will be updated.
Add equipment
Add PM task
Open work orders
PM due / overdue
Equipment
Preferred vendors
CONNECTED LOCATIONS
Location Health
Thermostats
Live readings reported securely by each location's HIS OPS gateway. Controls will be enabled after the monitoring test is complete.
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UniFi Protect cameras
Camera snapshots remain protected by your DQ OPS sign-in. Directors and Owners can assign each camera to a DQ OPS location.
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MAINTENANCE TEAM
Schedule & Daily Log
Plan or record a workday
Add the schedule in advance, then return to the same entry to record actual time and accomplishments.
Area Manager hours access
Only the Director of Operations or Owner can grant this permission. Authorized Area Managers see dates and worked-hour totals only.
Good morning
This tags new temperature readings, photos, and completions with the selected person.
Temperature checks
Two readings required for every listed item
Opening checklist
RECORDS
Checklist history
Export reports
Select one or more completed days, then save them as a report file you can open on a PC.
COMMUNICATIONS
Notices
ALERTS + CALENDAR
Group calendar
Add calendar event
Upcoming alerts
FPC revisits, inspection visits, and important group calendar events.
FACILITY PRIDE CHECK
FPC inspections
View inspection documents and repair items for the selected location.
Add FPC inspection
Add repair item
STORE DOCUMENTS
Store Documents
View documents for the selected store or all assigned locations.
Add store document
Area Managers and above can upload documents. Managers can view documents for their store.
RESOURCES
Resources
View links for the selected store or all assigned locations.
Add resource link
Managers and above can add web pages, shared folders, training links, ordering pages, and other useful resources.
PURCHASE RECORDS
Receipt archive
Upload purchase receipt
Receipts are stored privately. Area Managers and above can upload for their assigned locations.
STORE VISITS
Area Manager inspections
Complete store visit
This checklist is optional. Score each item as Meets standard, Needs attention, or Unsatisfactory. Mark N/A when an item does not apply.
Location performance
Every visit score and the average for the selected period.
MANAGEMENT COMMUNICATION
Incident Reports
Report a cash shortage or store issue
Use this for issues that require management awareness or follow-up. For an immediate threat, emergency, robbery, injury, or active safety concern, contact emergency services and your supervisor first.
Visibility follows the reporter’s role and assigned location.
SMALLWARES
Smallwares Requests
Managers can request items for their store. Area Managers and above can approve requests.
Request smallwares
DAILY REPORT
Completed checklist
LOCATION DIRECTORY
Store contact information
Import locations from Excel
Upload an .xlsx or .csv file with columns for Location ID, Location Name, Address, and Phone Number.
Update each location’s name, street address, and public phone number.
GUIDE
Help
Welcome to DQ OPS
Use this guide for a quick explanation of each area. What you can see and change depends on your role and assigned locations, so some options described here may not appear on your account.
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Table of contents
Getting around
Use the menu on the left on computers, phones, and tablets. On a smaller screen it appears as a compact icon rail; select the menu button to expand the labels. Select your location near the top of a page whenever a location selector is available.
Your role controls which menu choices and locations are visible.
Back to contentsDashboard
Shows a quick summary of daily operations, maintenance, FPC work, Incident Reports, inspections, upcoming visits, and location performance. Use the time-period and location selectors to narrow the information. Area Managers and above can select Customize dashboard to show or hide widgets, change their order, and save a default time period and location. Reset to default restores the standard layout.
Back to contentsTask Lists
Open the correct checklist, complete each assigned item, and attach a photo when requested. Prep-quantity items allow a number instead of a simple checkmark. Finish the list only after required work is complete.
Back to contentsTemp Logs
Select the correct temperature list and session, then record each required food or equipment temperature. Readings outside the expected range should be corrected promptly and documented according to store procedures.
Back to contentsMaintenance
Create and follow work orders, review preventive-maintenance tasks, and find equipment or vendor information. Include a useful description, priority, assignment, target date, and photo whenever possible. Update the status as work progresses.
Back to contentsLocation Health
Area Managers and above can review assigned UniFi Protect cameras, connection status, and current snapshots. Directors and Owners assign cameras to DQ OPS locations. Select Refresh cameras to retrieve the latest status and images.
DQ OPS does not store recordings. Use UniFi Protect for live video, playback, and exporting clips.
Back to contentsMaintenance Schedule & Daily Log
Maintenance team members can enter a planned work schedule and later update the same day with actual start and end time, unpaid break minutes, locations, accomplishments, and follow-up notes. Worked hours are calculated automatically. The Director of Operations and Owner can review full entries and decide which Area Managers may see hours-only summaries.
Back to contentsResources
This is the starting point for FPC, Documents, Training, and Reports. It also contains useful company links. Managers can add links and control the minimum role and location that can see them.
Back to contentsFPC
Stores facility-performance inspection files and the repair or correction items created from them. Select a location, open the appropriate inspection, and update each item’s assignment, priority, target date, comments, photos, and status.
Back to contentsDocuments
Provides location-specific store documents and shared files. Choose a location to filter the list. Area Managers and above can upload a file or add a shared link with a title, category, and notes.
Back to contentsTraining
Contains food-safety practice quizzes and other training tools. Choose the employee or manager track and the available quiz length. Practice results are for study and are not official ServSafe exam results.
Back to contentsReports
Review completed checklist and temperature-log history. Filter by the locations you are allowed to view, open a completed day for details, and use the available export tools when records need to be saved or shared.
Back to contentsSmallwares
Managers can request replacement or additional smallwares for their store. Enter the item, quantity, and reason. Area Managers and above can review requests and mark them approved or declined.
Back to contentsIncident Reports
Shift Managers and above can report cash shortages, deposit or register discrepancies, employee concerns, customer incidents, safety issues, and other matters needing management attention. Enter the facts and immediate action taken. Store Managers review Shift Manager reports; Area Managers and above review Store Manager reports. Authorized supervisors can document follow-up and mark a report resolved.
This area does not replace calling emergency services or immediately contacting a supervisor during an active emergency.
Back to contentsCalendar
Shows scheduled visits, FPC follow-ups, inspections, meetings, and important events. Area Managers and above can add events for their assigned locations and arrange upcoming priorities.
Back to contentsNotices
Select Notices at the top of the app to read important communications. The badge shows unread items. Managers can post a notice from Manage and choose the roles that should receive it.
Back to contentsManage
Contains manager-only setup tools. Use it to add a one-day task, maintain permanent checklist items and schedules, post notices, create alert rules, review notification attempts, manage tablets, and manage users. Area Managers and above can also push a store-tablet alarm when required cleaning or temperature work is incomplete. DQ OPS records who sent and acknowledged it, resolves it when the work is completed, and texts the store manager if it is not acknowledged in time.
Changes to permanent checklists affect future days. Check the editing scope before saving.
Back to contentsLocations
Shows the address and phone number for each location you can access. Directors and Owners can update location contact information; other authorized managers can use it as a directory.
Back to contentsReceipts
Area Managers and above can upload purchase receipts by location, vendor, date, amount, and category. Use the location and date filters to find prior receipts or download the receipt list.
Back to contentsStore inspections
Area Managers and above can complete the store-visit, food-safety, or cleanliness inspection lists. Score each line, add comments or optional photos, and save the visit. Use the chart filters to review individual scores and rolling performance.
Back to contentsUsers, tablets, and alerts
Add each person with the correct role and assigned locations. Employees use a four-digit PIN on a tablet locked to their store; managers use email and password. Alert rules can monitor overdue checklists or temperature logs and send email or opted-in text notifications.
Only assign access a person needs. Text messages require the user’s separate voluntary SMS opt-in.
Open the SMS opt-in form. Each person must enter the same mobile number saved in their HIS OPS user profile, check the consent box, and save their preference.
Back to contentsINSTALLATION READINESS
Location Rollout
Required and optional installation sections are tracked separately for each location.
Authorized installers
Directors and Owners always have access. Select any additional users who may view and update rollout checklists.
MANAGER TOOLS
Manage
Add a task for today
Permanent checklist items
Add or remove items here when you want the change to apply to future days.
The prior imported items have been cleared while checklist names are preserved. Rebuild shorter lists here one item at a time or use the spreadsheet importer for reviewed batches.
Import checklist items
Upload the DQ OPS template as an Excel or CSV file. Nothing is saved until you review the preview and select Import.
Download Excel templateChoose a completed template to preview it here.
Copy master checklist to one store
This creates a store-only copy. After copying, edits for that store will not change the company master or other stores.
Checklist schedule
Set when a checklist appears. Use the store override only when one location needs a different day.
Post an important notice
Notices show a badge until each user opens them.
Leave all checked for a company-wide notice, or choose only the roles that should see it.
Store tablet alarms
Area Managers and above can push a blocking alarm when required cleaning or temperature work is incomplete. If nobody acknowledges it, DQ OPS texts the store manager.
Recent alarm activity
No alarm activity loaded.
Temperature Log Setup
Create and rename logs, add or remove items, change their order, and set temperature standards. Separate corrective actions with a new line.
Alert rules
Set email/text alerts for task lists or temperature logs that are not completed by a set time.
Text messages require phone numbers for users, voluntary consent through the SMS opt-in form, and Twilio setup in Netlify. Email requires an email provider key.
Notification Logs
Recent email and text attempts from alerts, work orders, PM tasks, FPC items, and weekly assignment digests.
Store tablets & employee PINs
Connect a tablet to one store. Employees at that store can then select their name and sign in with a four-digit PIN.
Connected tablets
Open Manage to load connected tablets.
Add an employee or manager
For Area Managers, Director of Operations, and Owner-level users.
Import users from Excel
Upload an .xlsx or .csv file with columns for Name, Email, Temporary Password, Role, Home Location, and Attached Locations.
Users
Locations missing today's checklist
For now this is the notification list. When email/text service is connected, these are the stores that would notify Area Managers and the Director of Operations.
Today's team progress
--Checklist in progress